6 Steps to Optimise your Google Business Profile

March 8, 2023by madcat

Google Business Profile, also known as Google My Business, is a free tool that allows businesses to manage their online presence across Google, including Google Maps and Google Search. Optimizing your Google Business Profile is essential for attracting and engaging potential customers. Here are five steps to optimize your Google Business Profile:

Customers are 70% more likely to visit, and 50% are more likely to consider purchasing from businesses with a complete Google Business Profile.


  1. Add Accurate and Comprehensive Information Ensure that your Google Business Profile has accurate and comprehensive information. This includes your business name, address, phone number, website, business hours, and a brief description of your business. Make sure that the information you provide is consistent across all your online platforms.
  2. Add High-Quality Images and Videos Adding high-quality images and videos to your Google Business Profile can enhance your profile’s visual appeal and provide potential customers with a better understanding of your business. Make sure that the images and videos you upload are relevant to your business, and showcase your products or services.
  3. Encourage Customer Reviews Customer reviews can significantly impact a business’s reputation, and they also play a critical role in local search ranking. Encourage your customers to leave reviews on your Google Business Profile. Responding to reviews, both positive and negative, can also help build trust with potential customers and show that you value customer feedback.
  4. Use Google Posts to Share Updates and Promotions Google Posts is a feature that allows businesses to share updates and promotions directly on their Google Business Profile. You can use this feature to highlight special offers, events, or any other news related to your business. By using Google Posts, you can keep your profile fresh and engaging, and increase your visibility on Google.
  5. Use more keywords: Find and use your primary keywords into your business description. This will help Google understand the nature of your business and know when to show it to customers searching for your service. To know which keywords to use, check your Google Search Console to see what search terms your customers are using. However, be sure to avoid keyword stuffing. Google’s algorithm naturally detects these practices and may penalise your visibility in online results if your description doesn’t flow naturally.
  6. Engage your audience: Connecting with customers through the Google Business Profile messaging feature allows you to communicate directly with customers and respond to their questions or concerns promptly. This helps to build trust and establish a positive reputation for your business, as well as potentially lead to increased customer engagement and sales. Additionally, it allows you to improve your visibility and stand out from competitors, as well as provide a convenient way for customers to reach you. Plus, with the new updates, you can use the messaging feature on both the Google Business Profile mobile app OR your desktop. So you’ll never miss a chance to connect with a customer.

In conclusion, optimizing your Google Business Profile is essential for attracting and engaging potential customers. By following these six steps, you can improve your profile’s visibility, reputation, and engagement. Remember to keep your profile up to date and relevant to ensure that potential customers can find the information they need to make informed decisions about your business.